Responsible Gaming

Gaming Should Be Entertainment, Not Income

At Lucky Star, we believe that online gaming should be enjoyed as a form of entertainment only. Gaming should never be considered a way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose.

We are committed to promoting safe and responsible gaming practices. If you choose to participate in gaming activities, please do so with caution and within your means.

Age Verification

Gaming is only available to individuals who are 18 years of age or older, or the legal gambling age in your jurisdiction, whichever is higher under Indian law. By accessing our platform, you confirm that you meet the legal age requirement in your location.

We strictly prohibit access to minors. Parents and guardians are encouraged to implement appropriate controls to prevent underage access to gaming platforms.

Warning Signs of Problem Gambling

Please be aware of the following warning signs that may indicate a developing gambling problem:

• Constantly thinking about gaming or past gaming experiences
• Chasing losses by gambling with more money to recover what was lost
• Hiding gambling activities or lying about the amount of time and money spent
• Neglecting family, work, education, or other responsibilities due to gaming
• Experiencing mood swings or irritability when not gaming
• Using gaming as a way to escape problems or relieve stress
• Borrowing money to fund gaming activities
• Inability to reduce gaming time or expenditure despite trying
• Jeopardizing personal relationships, employment, or educational opportunities
• Experiencing financial difficulties as a result of gaming

If you recognize any of these signs in yourself or someone you know, please seek help immediately.

Self-Help Tools and Responsible Gaming Features

We provide several tools to help you maintain control over your gaming activities:

• Deposit Limits: Set a maximum amount you are willing to deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Establish a ceiling on the total amount you are willing to lose during a gaming session or time period
• Reality Checks: Receive periodic notifications reminding you of the time and money spent during your gaming session
• Session Time Limits: Set automatic session timeouts to help manage your gaming duration
• Self-Exclusion: Voluntarily exclude yourself from gaming for a set period (from days to years) if you feel you need a break
• Account Closure: Close your account permanently if you wish to stop gaming entirely

To activate any of these tools, please visit your account settings or contact our customer support team.

Support Organizations and Resources

If you are struggling with problem gambling, please reach out to one of these organizations for confidential support and assistance:

India

• All India Gaming Federation (AIGF): Industry body promoting responsible gaming standards in India
• Gamblers Anonymous: A fellowship of individuals who share their experiences and support each other in recovery from problem gambling
• iCall - Emotional Support Helpline: Phone: 9152987821 | Website: www.icallhelpline.org
• AASRA (Suicide Prevention): Phone: 9820466726 | Offers support for those in crisis

International Organizations

• GamCare (United Kingdom): Website: www.gamcare.org.uk | Free, confidential support and advice
• GamStop (United Kingdom): Website: www.gamstop.co.uk | National self-exclusion scheme
• Gambling Help Online (Australia): Website: www.gamblinghelponline.org.au | Counseling and support services
• Responsible Gambling Council (Canada): Website: www.responsiblegambling.org | Education and support resources
• National Council on Problem Gambling (USA): Website: www.ncpgambling.org | Helpline: 1-800-522-4700

These organizations offer free, confidential support to anyone struggling with problem gambling. Do not hesitate to reach out.

If You Have a Problem, Seek Help

Problem gambling is a serious issue that can have devastating effects on your life, your family, and your finances. If you believe you have a gambling problem, please seek help immediately.

There is no shame in asking for support. Trained professionals and peer support groups are available to assist you on your path to recovery. The organizations listed above are here to help.

Remember: Gaming should be fun and entertaining. If it is causing you stress, financial hardship, or impacting your relationships, it is time to take action and seek help.